Services Overview

Exceptional Service


Exceptional service is who we are. It defines our approach, our team and our days. We design your project with reliability in mind and view every customer as a customer for life. We offer both warranties on our products and labor and extended service plans to ensure your system and home is functioning properly today and tomorrow.

A Better Customer Care Experience Awaits


Today’s technologies often provide a new level of off-site remote troubleshooting where we’ll do our best to save you time and not have to enter your home. If we do, our technicians are most professional and detailed, and there to serve your every technology need. Like high-performance vehicles, smart technology and entertainment systems require periodic checkups and upgrades. And we are here to address any issues and provide advice as needed to ensure your comfortability and complete satisfaction.

Enjoy Enhanced Support Plans


AV Outfitters always offers superior service for every client and project. Because technologies sometimes benefit from extended service, in addition to standard service and product warranties, we also offer enhanced, proactive plans. Like extended warranties, these are upgraded service plans for those who want to choose how their system is further protected. Simply contact us for our latest enhanced and personalized plan offerings.

See What Our Customers Have to Say.


James Merkel
James Merkel
November 9, 2023
In todays technological landscape, it's just as important to not only know what to do, but what not to do. James and his crew knew how to navigate today's technology in a detailed and thoughtful way. The end result was exceptional!
Doug Metz
Doug Metz
June 27, 2023
We contacted AV Outfitters based on other recommendations and we are glad we did. The job seemed complicated to me, but their team got it done professionally and quickly.
Holly Cislaw
Holly Cislaw
April 28, 2023
I wanted to share what a wonderful experience my boyfriend and I had with AV Outfitters today and how appreciative we are to have had their best technician Michael spend time with us in designing our home entertainment system. He was prompt, very polite, extremely knowledgeable and possessed the acuity to explain the nuances of my own system to me in terms I could actually understand. I would highly recommend to anyone AV Outfitters as a 'go to' resource for anything remotely complicated for their expertise and service. As far as stars go, pick a limit and they earn far more.
LIFT Total Wellness
LIFT Total Wellness
April 12, 2023
My studio looks gorgeous!!! These lights are perfect. They illuminate my Pilates studio with just the right amount of light that’s soft with no glare. As clients are on pilates machines face up, they are looking at the ceiling. Everyone loves the new lights! Contemporary, sleek with a small footprint but a huge impact. Scott and his team provided an in-depth consultation to make sure my vision became a reality! Their staff not only surpass todays “typical professional”, but you can tell they are incredibly knowledgeable in their art and design. Thank you AV Outfitters for making my studio a place of beauty AND function!
Chris W
Chris W
April 9, 2023
We are incredibly happy with entire process from start to finish. Everyone we dealt with was professional, knowledgeable and so wonderful to work with. So pleased with our purchase and installation of our new TV. We highly recommend Audio Video Outfitters.
David Huch
David Huch
January 26, 2023
I purchased TV from AVO 9 months ago… today experienced a few Technical difficulties… within a few hours AVO addressed the issues and fixed the problem. Much appreciated. Found AVO to be customer friendly and very responsive
Jim Allhusen
Jim Allhusen
August 19, 2022
I have been a customer of AV Outfitters for years. They are professional, respond quickly, and follow through. Each of the employees and managers I have met have impressed me with their expertise and their commitment to customer service. This is a well-run company and their commitment to excellence is embodied throughout the entire team.
John Albert
John Albert
July 7, 2022
I just moved into Rose Hill a month ago. I decided to buy a 77" Sony TV. I reached out to Audio Video Outfitters. From start to finish it was an outstanding experience. The Sales Rep (Jim) visited my home to assess the situation and was most personable and very helpful advising me where to mount the TV. The Install Team did an exemplary job mounting the TV and running the electric and HDMI cables behind the wall, ensuring the room was spotless when they left. The whole team is highly qualified and highly responsive to calls and questions. The job was completed in very short order and I highly recommend you consider this firm for your AV needs.
Rachel Haltiwanger
Rachel Haltiwanger
February 10, 2022
We recently moved into our new home and needed all start-up wiring, TV and speaker installation. AV Outfitter’s did an incredible job for us. The tutorials were easy to understand. Very professional and knowledgeable. We greatly appreciate Paul, Tony and Nick.
Francesca Isola
Francesca Isola
January 28, 2022
Great experience!

See Service Plans.
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