Service Plans

Providing Peace of Mind for All Your Technology


Exceptional service is who we are. It defines our approach, our team and our days. We design every project with reliability in mind and view every customer as a customer for life. We offer standard warranties on our products and labor with the finest in service. We also offer Extended Service Plan options that cover things such as preventative maintenance, free trip charges to your property, after hours support and more. Below are our Extended Service Plans. If you have questions, please feel free to contact us using the form. AV Outfitters has your back, and we look forward to serving all your technology needs in the way that works for you.

Experience the AV Outfitters difference with our Extended Service Plan Options.

AV Outfitters provides best in class support, dedicated support channels, guaranteed response times, remote capabilities and so much more! Select one of the buttons below to be taken to our dedicated support team page.



AV Outfitters provides all clients with a limited 90-day warranty on all workmanship in addition to a manufacturer’s specific product warranty when a product is malfunctioning due to workmanship or is found to be defective. This does not cover normal wear and tear, improper maintenance, negligence, nor acts of God. Within the 90-day warranty period, labor associated with defective products or workmanship are included at no-charge. After the 90-day warranty period, service-calls are billed on a time and materials basis at AV Outfitters standard service rates. In addition, we offer a variety of premium 24/7 EXTENDED SERVICE PLANS to ensure your expectations are met long after the installation is complete in the way that you choose. Please note, some plans require an annual commitment.

Ask About Our Plans!








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    See What Our Customers Have to Say


    James Merkel
    James Merkel
    November 9, 2023
    In todays technological landscape, it's just as important to not only know what to do, but what not to do. James and his crew knew how to navigate today's technology in a detailed and thoughtful way. The end result was exceptional!
    Doug Metz
    Doug Metz
    June 27, 2023
    We contacted AV Outfitters based on other recommendations and we are glad we did. The job seemed complicated to me, but their team got it done professionally and quickly.
    Holly Cislaw
    Holly Cislaw
    April 28, 2023
    I wanted to share what a wonderful experience my boyfriend and I had with AV Outfitters today and how appreciative we are to have had their best technician Michael spend time with us in designing our home entertainment system. He was prompt, very polite, extremely knowledgeable and possessed the acuity to explain the nuances of my own system to me in terms I could actually understand. I would highly recommend to anyone AV Outfitters as a 'go to' resource for anything remotely complicated for their expertise and service. As far as stars go, pick a limit and they earn far more.
    LIFT Total Wellness
    LIFT Total Wellness
    April 12, 2023
    My studio looks gorgeous!!! These lights are perfect. They illuminate my Pilates studio with just the right amount of light that’s soft with no glare. As clients are on pilates machines face up, they are looking at the ceiling. Everyone loves the new lights! Contemporary, sleek with a small footprint but a huge impact. Scott and his team provided an in-depth consultation to make sure my vision became a reality! Their staff not only surpass todays “typical professional”, but you can tell they are incredibly knowledgeable in their art and design. Thank you AV Outfitters for making my studio a place of beauty AND function!
    Chris W
    Chris W
    April 9, 2023
    We are incredibly happy with entire process from start to finish. Everyone we dealt with was professional, knowledgeable and so wonderful to work with. So pleased with our purchase and installation of our new TV. We highly recommend Audio Video Outfitters.
    David Huch
    David Huch
    January 26, 2023
    I purchased TV from AVO 9 months ago… today experienced a few Technical difficulties… within a few hours AVO addressed the issues and fixed the problem. Much appreciated. Found AVO to be customer friendly and very responsive
    Jim Allhusen
    Jim Allhusen
    August 19, 2022
    I have been a customer of AV Outfitters for years. They are professional, respond quickly, and follow through. Each of the employees and managers I have met have impressed me with their expertise and their commitment to customer service. This is a well-run company and their commitment to excellence is embodied throughout the entire team.
    John Albert
    John Albert
    July 7, 2022
    I just moved into Rose Hill a month ago. I decided to buy a 77" Sony TV. I reached out to Audio Video Outfitters. From start to finish it was an outstanding experience. The Sales Rep (Jim) visited my home to assess the situation and was most personable and very helpful advising me where to mount the TV. The Install Team did an exemplary job mounting the TV and running the electric and HDMI cables behind the wall, ensuring the room was spotless when they left. The whole team is highly qualified and highly responsive to calls and questions. The job was completed in very short order and I highly recommend you consider this firm for your AV needs.
    Rachel Haltiwanger
    Rachel Haltiwanger
    February 10, 2022
    We recently moved into our new home and needed all start-up wiring, TV and speaker installation. AV Outfitter’s did an incredible job for us. The tutorials were easy to understand. Very professional and knowledgeable. We greatly appreciate Paul, Tony and Nick.
    Francesca Isola
    Francesca Isola
    January 28, 2022
    Great experience!
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